If you are having difficulty connecting to your router, please partner with your cable provider to ensure that you are using WPA or WPA2-PSK with AES encryption. If you have multiple wireless networks such as a guest network, 2.4 GHz network, and 5 GHz network, please connect your phone or tablet to the 2.4 GHz network for initial set-up. HomeKit™ accessories cannot be set-up on Guest Networks.
All iDevices Products are Wi-Fi® Alliance Certified. It is not guaranteed to work with all routers. You can verify compliance on the Wi-Fi® alliance website, www.wi-fi.org or look for this logo on your networking equipment to ensure compliance:
Note: Due to firmware, router and mobile device updates, compatibility may change at any time.