Artboard 1Untitled-1


Wi-Fi® And Network Setup

  • Home Wi-Fi® (802.11 B/G/N)
  • WPA or WPA2 (AES) Network Security
The following is a list of routers that are NOT compatible with our Smart Home Products:
  • Actiontec M1424WR Verizon FIOS
  • ARRIS EA9200
  • ARRIS TG1672
  • ARRIS TG862
  • ASUS RT-AC1200
  • Business Class Routers
  • Google Fiber
  • Netgear Orbi
  • Technicolor TC8717T
  • Ubee Routers

If you are having difficulty connecting to your router, please partner with your cable provider to ensure that you are using WPA or WPA2-PSK with AES encryption. If you have multiple wireless networks such as a guest network, 2.4 GHz network, and 5 GHz network, please connect your phone or tablet to the 2.4 GHz network for initial set-up. HomeKit™ accessories cannot be set-up on Guest Networks.

All iDevices Products are Wi-Fi® Alliance Certified. It is not guaranteed to work with all routers. You can verify compliance on the Wi-Fi® alliance website, or look for this logo on your networking equipment to ensure compliance:

Note: Due to firmware, router and mobile device updates, compatibility may change at any time.