If you are having difficulty connecting to your router, please partner with your cable provider to ensure that you are using WPA or WPA2-PSK with AES encryption. If you have multiple wireless networks such as a guest network, 2.4 GHz network, and 5 GHz network, please connect your phone or tablet to the 2.4 GHz network for initial set-up. HomeKit™ accessories cannot be set-up on Guest Networks.
All iDevices Products are Wi-Fi® Alliance Certified. It is not guaranteed to work with all routers. You can verify compliance on the Wi-Fi® alliance website, www.wi-fi.org or look for this logo on your networking equipment to ensure compliance:
Note: Due to firmware, router and mobile device updates, compatibility may change at any time.
Remove the faceplate of your existing thermostat. Then, select the wires you have using the diagram below.
iDevices HomeKit™ products can be securely accessed and controlled from anywhere using the iDevices Connected app through our own encrypted IoT infrastructure. You’re automatically set up to use iDevices Remote Access to control your iDevices products away.
To disable or re-enable iDevices Remote Access go to Settings > iDevices and verify iDevices Remote Access is turned off or on.
For HomeKit™ features such as Siri® voice control, an Apple TV® (3rd generation or later) is required for use outside of your home. Ensure Apple TV® is signed in with the same iCloud® account on your iOS device, and that Keychain® is turned on. For users running an iOS device with iOS 9, please head over to your Settings > HomeKit™ > Select your Home > Turn On "Allow Remote Access"
For users with an iOS device running iOS 10 or later, that would like to remotely control accessories with the Apple Home app, an Apple Home Hub is required. Devices that can be setup as an Apple Home Hub are: Apple TV 4K, Apple TV 4th generation with tvOS 10 or later, HomePod, or iPad with iOS 10 or later. The device you set up as a home hub must remain in your home, connected to your home Wi-Fi network, plugged into power and powered on.
For more information on using an Apple Home Hub: Click Here